Brown Sugar. Hard Centers. What's in a name?

EDITOR'S NOTE: When you run a small business, there is never down time. While Christmas and Easter keep us running simply to fill orders, the spring months are devoted to catching up with paperwork and marketing. Each spring, we at Anderson's Candy Shop take a step back and look at trends in what we are selling, and NOT selling, and try to correct. This year we noticed three major "duds" in sales. The following walks you through what we discovered and the changes we have made in response.

Names are important. 

Would you look something up on “Backrub”?

Would you watch a movie starring Norma Jeane Mortenson? Or a cartoon show about Mortimer Mouse?

Does a nice, cold “Brad's Drink” sound delicious?

How about using Google to search for a movie staring Marilyn Monroe or Mickey Mouse while drinking an ice cold Pepsi?

Sound better?

Surely each of these name changes had an impact on the popularity of each person or product.

At Anderson's we recognize that names carry a lot of weight and we like to think we understand a thing or two about naming our own products.

But sometimes, we know we've gotten it wrong.

Two years ago a customer pointed out an error in our ways when he insisted that werename the Filbert candy bar Hazelnut.

A few letters different and today the once slow-selling chocolate covered Filbert is enjoying a lot more love and understanding as the trendy Hazelnut.

We feel it is that time again.

Our storefront associates have pointed out to us that a few of our handmade chocolates need a new lease on life – and an updated name!

Don't be alarmed, we haven't changed a single recipe or ingredient. But, we did listen to our storefront associates suggestions, and the next time you're in our shop or browsing online, you will notice some new products (or at least new names)!

The first starlet to enjoy a name change this spring was our Meltaway Cream bar.

Sweet, rich and smooth this candy bar was constantly misunderstood.

Folks who loved peppermint would reach for Meltaway and then recoil when they realized what they were reaching for was not mint, but a brown sugar buttercream.

And who could blame them?

Meltaway Fudge is minty, and so are Frosted Meltaways … what were we thinking!?

With the help of a call-out to our Facebook friends and a brainstorming session in house, we settled on a more descriptive name.

So, on a rainy Friday in May, Meltaway Cream became Brown Sugar Buttercream.

It has been almost a month now and we don’t think Brown Sugar Buttercream will ever look back!

Instead of being passed over by those seeking mint, scores of chocolate lovers are now enjoying the velvety, brown sugar cream center.

It is funny to be on the serving side of the counter when one of our regulars exclaims, "Oh, Brown Sugar Buttercream! That sounds good. I don't remember seeing that before. I'll try one of those."

Little do they know it's been there all along.

In some ways, changing the name of a product is as easy as ordering new packaging.

But the transition also presents challenges.

We fret - will current fans of the given product be able to locate it under its new name?

Will fans fear that we have changed more than the name and - gulp - the ingredients, too?

These were some of our major concerns with the two other candy products that we have recently renamed – our Hard Centers assortment and our Hard & Soft Centers assortment.

Although these assortments include some of our most popular pieces of candy - Buttercreams, Caramels, Peanut Butter Crunch pieces for example - they are duds at the sales counter.

And again, who could blame the customer? What is a “Hard” center?

The word Hard is typically associated with rocks, stones, breaking teeth, and difficult personalities. Not delicious candy!

And for that matter, a “Soft” center could be… well, anything.

So, after more brainstorming, we arrived at the following longer, but hugely more descriptive, new names.

INTRODUCING! Crunchy, Nutty, Chewy. (Formerly Hard Centers)

If you are a fan of chocolate dipped crunchy centers like molasses and mint chips and peanut butter and raspberry crunch AND you love our chewy centers, including caramel,nougat and butterscotch AND you are a fan of our chocolate dipped nuts - you can now purchase a box of our Crunchy, Chewy, Nutty centers!

And, last but certainly not least, we introduce to you: Everything But Nuts.  (Formerly Hard & Soft Centers)

If you are a customer who loves everything we make, BUT can not have nuts then Everything But Nuts is for you!

We know it's not Pepsi or Google, but we're hoping these names changes really do give our beloved bar and boxes new leases on life.

Fooling Aunt Ester

EDITOR'S NOTE: We've added a few employees to our roster this summer and one of the things I've told each during training is, "get ready to hear some great stories!" Our customers are loyal, interesting and genuinely funny people who, more often than not, are great story-tellers. For this month's post I wanted to share an example. Jim Kellogg of Lake Barrington, IL recently stopped in our Barrington shop and related the following tale about how he tricked his dear Aunt Ester into becoming a fan of our chocolates. The following is written by Mr. Kellogg himself. I hope you enjoy his story as much as we did.

 



Jim Kellogg,
customer since about 1980

"My elderly Aunt Ester was very particular about what she purchased and where she purchased it from.

She would rather have a pair of socks from Marshall Fields than a mink coat from Sears.

Ester came over from England when she was 12 years old and worked as a cook/housekeeper for a family in Detroit until she retired to Winter Park, Florida.
 

 She loved chocolates but would only eat them if they were from Fannie May. 

When she visited us one year,  I drove up to Richmond and bought a box of chocolates from Anderson’s Candy Shop. Aunt Ester wouldn’t touch them.  She wouldn’t even try a single one.  

It irritated me.

So I waited until she had emptied her Fannie May box.  I put the Anderson’s Chocolates in the Fannie May box and gave it to her the next morning.

She ate every one of them over the next several days.

 

Aunt Ester

Then she asked me to take her to Fannie May to buy some more chocolate.

I dropped her at the door and parked the car.  As I walked in, she was loudly complaining to the woman behind the counter, “Where are the good chocolates?  Why don’t you have the good chocolates anymore?".

I had to confess to her that I had switched chocolates.

Afterward, as long as she lived, Ester would send me money to go to Richmond and buy 8 boxes of Anderson’s chocolates and ship them to her home in Florida so she could give her closest friends “the best chocolates” for Christmas. 

I never asked how many boxes actually got to her friends."

Thank you again, Jim, for sharing this great story. And as a reminder to our other friends and fans, we love to hear and share what you have to say, so shoot us an email with your story and pictures at andersonscandyshop@gmail.com!

Christmas Cookie Recipes!

EDITORS NOTE: One of the wonderful things about being at the candy shop this time of year is Christmas cookies. Our employees are quite the bakers and bring in plenty of goodies to share, but so do our customers. Our favorites include this recipe which uses our own wrapped caramels. 
Do you have a recipe that uses Anderson's Candy? If so, email pictures and directions to AndersonsCandyShop@gmail.com and we'll post for everyone to enjoy.

Pecan Carmel Surprises

Ingredients
1 cup ground pecans
1 teaspoon granulated sugar
1/3 cup granulated sugar
1 stick butter, softened
1 & 1/2 teaspoon pure vanilla extract
1 cup flour
12 Anderson’s wrapped caramels (unwrapped of course)

confectioners sugar

Prep work - Preheat oven to 325 degrees F and line a cookie sheet with parchment paper.

Directions
Mix 1 tablespoon sugar with ground pecans.

Cream butter, remaining sugar and vanilla. Then gradually add flour and pecan/sugar mixture. When finished dough should be stiff enough to mold.

Cut Anderson's caramels in halves so that you have 24 caramel pieces 

Roll one tablespoon of dough into a ball and press one of the pieces of Anderson's wrapped caramel into the center, then roll to enclose the caramel. Repeat until all of the dough and caramel pieces are used up.

Place balls onto the cookie sheet about two inches apart.

Bake for about 15 minutes or until lightly browned.

Remove from oven and let cool on the pan for about 15 minutes.

Dust with confectioners sugar and remove from sheet to finish cooling.

MAKES 24 COOKIES :)